Whether at a hotel or event venue, having a person available at a reception space is the ideal. A receptionist or greeter can offer truly personalized services through the ability to “read” a client and understand their needs. But staffing a front desk 24/7 doesn’t always make sense. And even if you do have a receptionist, they might need additional support from time to time, especially if many clients arrive at the same moment.
In its essence, Virtual Front Desk is a remote client service application. With a tablet or a touch screen computer, brands — such as hotels, CVBs, or events — can offer a fully functional reception. Indeed, while this is an ideal service for accommodation properties (such as hotels or guesthouses), it also provides an attractive option for a variety of other situations: remote meeting spaces, event venues, and tourist information centres. More than a video call, Virtual Front Desk can obtain signatures and capture photos of guests, as well as sync with payment portals. It’s the Swiss Army Knife of remote reception.
Incidentally, it’s also a timely tool in a pandemic, where limiting human interaction might be a priority for both employees and clients.