Identification

Identifiy your guests upon arrival

Terms & Conditions

Have your guest's signatures

Customer Service

Get better reviews!

Identification

Identifiy your guests upon arrival

Terms & Conditions

Have your guest's signatures

Customer Service

Get better reviews!
How it works ?
Discover Virtual Front Desk
Your New Must Have Vacation Rental Tool!
Your Vacation Rental
Your very own front desk
Wall-mount a tablet in the corridor of your rental building to transform it into your very own front desk reception.  By simply touching the screen, your guests can video call you to complete their check-ins as if they were at a physical front desk reception. Before giving the door code to your unit, identify your guests by securing their IDs, have them enter their name and email adress, and sign your Terms and Conditions on the screen. Professionally servicing your guests has never been easier.
Your Home or Office
A Powerful Tool for Hosts
Operating a hospitality business without a reception comes with many challenges for vacation rental hosts. Check-ins/check-outs, early or late arrivals, giving door codes to strangers while trying to avoid fraud and troublesome guests are just a few examples. Not only does Virtual Front Desk address these challenges, it provides you with a professional customer service platform to improve your operations, and ensure your house rules are respected.
Check-In, Easy as 1-2-3-4
Create user accounts, send e-mail invitations, and anyone around the world can help you take video calls!
From the admin dashboard, you can create new users and organize a team to help you with your check-ins and customer service. Simply assign a Virtual Front Desk station to the new user, and Virtual Front Desk will send him or her an e-mail with an automated password. As soon as the new user logs in, he or she can start receiving video calls. Virtual Front Desk is web-based, meaning no complicated software installation needed!
No Receptionists Available to Answer Video Calls? No Problem.
Virtual Front Desk will Transfer Calls to Your Phone Line.
What could be better than Virtual Front Desk for your vacation rental business?
Using Virtual Front Desk and Guesty together!

Guesty, the world’s leading property management system is teaming up with Virtual Front Desk to offer you an even better user experience. Thanks to this new integration, Guesty customers can now seamlessly import their properties information directly into Virtual Front Desk’s dashboard. Don’t miss out, existing Guesty customers double their free trial to 60 days!

Created for Vacation Rental Hosts by a Vacation Rental Host.

Jeff Letendre, Virtual Front Desk’s founder and CEO used to operate 125 airbnbs in Montréal, Québec, Canada.

 

Letendre got the idea for the app from an unfortunate incident in which one of his rentals had been completely trashed by a guest. As he recalls, “the whole place was damaged. They even tore off the fridge door!” After calling the police, he realized he gave the door code over the phone to a complete stranger.

 

“All I had really was a nickname, a fake picture, and a pre-paid mobile number. The fraudster knew how easy it was to get into my apartments.”

“In fact, he did it again, at another location, a month later. At that point, I knew I had a big problem on my hands. Running about a dozen doors at the time, it was physically impossible to meet and greet each guest in person, and it was far too costly to send staff around. I then understood why a hotel front desk was a necessity. So I came up with the idea of using a wall mounted tablet at each location which allowed me to match the guest’s face with their photo ID no matter where I was. It made the check-in process simple, safe and super efficient.”

 

Once the system was in place, I could easily prevent someone from entering my place if he or she didn’t match their photo ID. That one simple change cut down 99% of our troubles and, more importantly, allowed me to better service my guests. It was a game changer that gave me the confidence to grow my business and add more doors to my portfolio of properties!”