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Terms & Conditions

Last revision: Jan 2024


The following Terms and Conditions govern and apply to your use of or reliance upon this
website and the mobile application maintained by Virtual Front Desk (website). The word
“Website” is inclusive of the mobile application and all of its functions.

Your access or use of the Website indicates that you have read, understand and agree to be
bound by these Terms and Conditions and any other applicable laws, statutes and/or
regulations. We may change these Terms and Conditions at any time without notice, effective
upon its posting to the Website. Your continued use of the Website will be considered your
acceptance to the revised Terms and Conditions.


All intellectual property on the Website (except for User Generated Content, as defined below)
is owned by us or our licensors, which includes materials protected by copyright, trademark, or
patent laws. All trademarks, service marks and trade names are owned, registered and/or
licensed by us. All content on the Website (except for User Generated Content, as defined
below), including but not limited to text, software, code, designs, graphics, photos, sounds,
music, videos, applications, interactive features and all other content is a collective work under
Canadian and other copyright laws and is the proprietary property of the Company; All rights


We may provide you with certain information as a result of your use of the Website including,
but not limited to, documentation, data, or information developed by us, and other materials
which may assist in the use of the Website or Services ("Company Materials"). The Company
Materials may not be used for any other purpose than the use of this Website and the services
offered on the Website. Nothing in these Terms of Use may be interpreted as granting any
license of intellectual property rights to you.


“User” Generated Content" is communications, materials, information, data, opinions, photos,
profiles, messages, notes, website links, text information, music, videos, designs, graphics, sounds, and any other

content that you and/or other Website users post or otherwise make available on or through the Website,

except to the extent the content is owned by us.


If your use of the Website requires an account identifying you as a user of the Website (an
a) you are solely responsible for your Account and the maintenance, confidentiality and
security of your Account and all passwords related to your Account, and any and all
activities that occur under your Account, including all activities of any persons who gain
access to your Account with or without your permission;

  1. b) you agree to immediately notify us of any unauthorized use of your Account, any service
    provided through your Account or any password related to your Account, or any other
    breach of security with respect to your Account or any service provided through it, and you
    agree to provide assistance to us, as requested, to stop or remedy any breach of security
    related to your Account, and

  2. c) you agree to provide true, current, accurate and complete customer information as
    requested by us from time to time and you agree to promptly notify us of any changes to
    this information as required to keep such information held by us current, complete and


When you make a purchase on the Website, you agree to provide a valid instrument to make a
payment. Pay attention to the details of the transaction, as your total price may include taxes,
fees, and shipping costs, all of which you are responsible for.

When you provide a payment instrument to us, you confirm that you are permitted to use that
payment instrument. When you make a payment, you authorize us (and our designated
payment processor) to charge the full amount to the payment instrument you designate for the
transaction. You also authorize us to collect and store that funding instrument, along with other
related transaction information.

If you pay by credit or debit card, we may obtain a pre-approval from the issuer of the card for
an amount as high as the full price. If you cancel a transaction before completion, this pre-
approval may result in those funds not otherwise being immediately available to you.
We may cancel any transaction if we believe the transaction violates these Terms, or if we
believe doing so may prevent financial loss.

In order to prevent financial loss to you or to us, we may contact your funding instrument
issuer, law enforcement, or affected third parties (including other users) and share details of any
payments you are associated with, if we believe doing so may prevent financial loss or a
violation of law.


You agree not to use the Website for any unlawful purpose or any purpose prohibited under
this clause. You agree not to use the Website in any way that could damage the Website, the
services or the general business of Virtual Front Desk.

You further agree not to use and/or access the Website:

  1. a) To harass, abuse, or threaten others or otherwise violate any person’s legal rights;
    b) To violate any intellectual property rights of us or any third party;
    c) To upload or otherwise disseminate any computer viruses or other software that may
    damage the property of another;
    d) To perpetrate any fraud;
    e) To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
    f) To publish or distribute any obscene or defamatory material;
    g) To publish or distribute any material that incites violence, hate or discrimination towards
    any group;
    h) To unlawfully gather information about others.


Through your use of the Website, you may provide us with certain information. By using the
Website, you authorize us to use your information in Canada and any other country where We
may operate.

When you register for an account, you provide us with a valid email address and may provide us
with additional information, such as your name and/or billing information. Depending on how
you use our Website, we may also receive information from external applications you use to
access our Website, or we may receive information through various web technologies, such as
cookies, log files, clear gifs, web beacons or others.

We use the information gathered from you to ensure your continued good experience on our
website, including through email communication. We may also track certain of the passive
information received to improve our marketing and analytics, and for this, we may work with
third-party providers.

If you would like to disable our access to any passive information we receive from the use of
various technologies, you may choose to disable cookies in your web browser. Please be aware
that we will still receive information about you that you have provided, such as your email

If you choose to terminate your account, we will store information about you for a reasonable
period of time to be determined by us in accordance with applicable federal and provincial laws.
After this period, all information about you will be deleted.


We may sell goods or services or allow third parties to sell goods or services on the Website. We
undertake to be as accurate as possible with all information regarding the goods and services,
including product descriptions and images. However, we do not guarantee the accuracy or
reliability of any product information and you acknowledge and agree that you purchase such
products at your own risk.


You may not undertake any of the following actions:

  1. a) Reverse engineer, or attempt to reverse engineer or disassemble any code or software from
    or on the Website;
    b) Violate the security of the Website through any unauthorized access, circumvention of
    encryption or other security tools, data mining or interference to any host, user or network.


We are not responsible for the security of your Account or Content. Your use of the Website is
at your own risk.


You defend and indemnify Virtual Front Desk and any of its affiliates and hold us harmless
against any and all legal claims and demands, including reasonable attorney’s fees, which may
arise from or relate to your use or misuse of the Website, your breach of these Terms and

Conditions, or your conduct or actions. We will select our own legal counsel and may participate
in our own defense, if we wish to so.


You are strictly prohibited from using the Website or any of our services for illegal spam
activities, including gathering email addresses and personal information from others or sending
any mass commercial emails.


We may occasionally post links to third party websites or other services. We are not responsible
or liable for any loss or damage caused as a result of your use of any third party services linked
to from our Website.


To the extent any part or sub-part of these Terms and Conditions is held ineffective or invalid by
any court of law, the prior, effective version of these Terms and Conditions be considered
enforceable and valid to the fullest extent.


We may need to interrupt your access to the Website to perform maintenance or emergency
services on a scheduled or unscheduled basis. You agree that your access to the Website may be
affected by unanticipated or unscheduled downtime, for any reason, but that the we will have
no liability for any damage or loss caused as a result of such downtime.


We may, in our sole discretion, suspend, restrict or terminate your Account and your use of the
Website, effective at any time, without notice to you, for any reason, including because the
operation or efficiency of the Website or our or any third party's equipment or network is
impaired by your use of the Website, any amount is past due from you to us, we have received a
third party complaint which relates to your use or misuse of the Website, or you have been or
are in breach of any term or condition of these Terms and Conditions. We will have no
responsibility to notify any third party, including any third party providers of services,
merchandise or information, of any suspension, restriction or termination of your access to the


Your use of the Website is at your sole and exclusive risk and any services provided by us are on
an “as is” basis. We disclaim any and all express or implied warranties of any kind, including, but
not limited to the implied warranty of fitness for a particular purpose and the implied warranty
of merchant-ability. We make no warranties that the Website will meet your needs or that the
Website will be uninterrupted, error-free, or secure. We also make no warranties as to the
reliability or accuracy of any information on the Website or obtained through the Services. Any
damage that may occur to you, through your computer system, or as a result of loss of your
data from your use of the Website is your sole responsibility and we are not liable for any such
damage or loss.


We are not liable for any damages that may occur to you as a result of your use of the Website,
to the fullest extent permitted by law. The maximum liability of Virtual Front Desk arising from
your use of the Website is limited to the greater of one hundred ($100) Canadian Dollars or the
amount you paid to Virtual Front Desk in the last six (6) months. This applies to any and all
claims by you, including, but not limited to, lost profits or revenues, consequential or punitive
damages, negligence, strict liability, fraud, or torts of any kind.

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