Create a property under the “Properties” section. Enter a name, (number of rooms if not a hotel should be 1), the full address, a picture of your building and your company’s logo. If needed, fill in the terms and conditions section. These terms and conditions or questionnaires are optional. The form can be sent over the screen for a client to accept by entering its full name, email and signature. That info along with IDs and screen captures are kept in your call history log.
Go back to your new property and click on “Stations”. Name your station, write a personalized welcome message, add buttons and update. Write down the new station’s connection code. This code is of single use, it will vanish once the station is active.
Go under “Settings” and enter a payment method. All new accounts have a 30-day free trial. (Your first payment will be reimbursed on the same day of activating your station.)
You can cancel your subscription at any time by simply deleting your station.
4.Activating your station
From the computer you want to use as a Virtual Front Desk station, using Chrome, go to www.station.virtualfrontdesk.com enter your connection code and click “Connection”. Accept subscription.
If needed, create departments from the “Departments” section. Then, go back to your “Station” inside the “Properties” section and associate buttons to departments.
Invite other people or companies from the “Team” section to join your team. Click the + icon, enter first, last name and their email address, click save. Once the invitation is accepted, click on “Details” next to the team member and associate properties and departments if needed.
7.Call transfer. Go under “Settings” and enter a phone number for Virtual Front Desk to make phone calls when your dashboard status is offline. You can also add phone numbers to departments. To get SMS notifications when a call is being made from the station, enter your phone number under the personal profile section.
You are all set and ready to use Virtual Front Desk!
For more information on setting up your account or if you need help to set your operating system in “Kiosk” mode, please contact us at firstname.lastname@example.org .