Setting up your Virtual Front Desk account is a straightforward process designed to get your organization running quickly. Every new account begins on the Enterprise plan with a complimentary 30-day free trial, giving you the opportunity to explore the platform's full capabilities before committing to a paid subscription.
During the trial period, you will not be charged, but a valid payment method must be on file under Settings > Billing before you can create your first station. Your paid subscription officially begins the moment you activate your station's connection code at station.virtualfrontdesk.com.
Understanding how billing, station management, and prepaid credit options work will help you avoid unexpected charges and make the most of your account from day one.
Virtual Front Desk Account Setup
All new Virtual Front Desk accounts begin with the Enterprise plan and a 30-day free trial. While you won't be charged during the trial period, you must enter a valid payment method under Settings > Billing to create your first station. Your subscription starts once you activate your station's connection code at station.virtualfrontdesk.com. If you switch plans before the end of the 30-day trial, you will be billed immediately. Monthly subscriptions can be canceled at any time. To cancel your plan go to Settings > Billing > Cancel Subscription.
Important: Charges are based on active stations. If you duplicate stations or activate multiple stations on different devices during your trial, ensure you only keep the one you are currently using to avoid unnecessary charges. Delete any unused stations under Stations > Edit Option and click Delete this Station.
For complete details on our subscription plans, visit www.virtualfrontdesk.com/pricing.
Prepaid Credit
Save on your subscription by adding prepaid credit to your account and receiving up to a 25% rebate. Purchase a non-refundable credit of at least $500 to your account and get an additional 20% bonus, applicable to any plan. Add over $1,000 and receive a 25% bonus. Once the credit is depleted, regular monthly charges will apply, but you can add more credit to your account at any time. Please note that prepaid credits are non-refundable.
All new accounts start on the Enterprise plan with a 30-day free trial. A valid payment method is required before creating your first station, and your subscription activates as soon as you connect your station. Be mindful of duplicate or unused stations during your trial — delete any extras under Stations > Edit Option to avoid unnecessary charges. Monthly plans can be canceled at any time via Settings > Billing > Cancel Subscription.
For organizations looking to reduce costs, prepaid credit offers a significant advantage: add at least $500 to receive a 20% bonus, or add over $1,000 to receive a 25% bonus. Keep in mind that prepaid credits are non-refundable. Once your credit is depleted, standard monthly billing resumes automatically. Visit www.virtualfrontdesk.com/pricing for full plan details.